Terms

Last updated 15 October 2026

These terms cover your use of Kelvix. They are written to be read, so they are shorter than most. If something here is unclear, write to privacy@kelvixai.com and ask.

Who you are dealing with

Kelvix is operated by Gabriel Wang, an individual trading as a sole proprietor in the United States. There is no company behind it. When these terms say “we”, that is who they mean.

What Kelvix does

You give us a website address. We fetch up to 20 of its pages the way a search engine would, check them against published guidance and our own judgment, and produce a report describing what we found. If you connect Google Search Console, we also read what Google reports about those pages. If you subscribe, we repeat the check weekly and tell you what changed, and you can compare your website with a competitor’s: we check theirs the same way and show what each site has, side by side.

What Kelvix does not do

This is the important part, and it is the same thing the reports themselves say:

• We do not promise that Google will index your pages, show them in AI answers, rank them anywhere, or send you any traffic. Nothing we sell influences that.
• A report says whether we found anything blocking a page. It does not say a page is visible. Those are different claims and we are careful never to make the second one.
• We check what we can observe from outside your site, plus whatever Search Console tells us if you connect it. Some things are invisible to both. Our reports name those limits rather than hiding them.
• We do not change your website, your Search Console, or anything else. Our access to Search Console is read-only.
• A comparison with a competitor says what each site has. It does not say which is better, and it does not predict how either will do in search.

Using it fairly

Running a check causes us to fetch someone’s website. By submitting an address for a check you confirm you own that site or are otherwise entitled to have it checked.

On the plan you can also compare your website with a competitor’s. We read the competitor’s public pages the same way and within the same limits, and we obey their robots.txt. A comparison is for your own use: do not publish it as a claim about another business, and do not use comparisons to survey or collect information about websites in bulk.

Do not try to use Kelvix to load-test, scrape or disrupt anything. Checks are rate limited and we may decline, delay or stop any check that looks like abuse. Weekly monitoring covers the one website your plan names, which you confirm is yours or one you look after. You can change which website your plan names only once every 3 months; choosing the first one does not count as a change.

Paying

One-off checks are free. A plan covers one website and is billed in advance, monthly or yearly as you choose, renewing at the same interval until cancelled. Prices are on the pricing page, and the checkout page shows exactly what you will pay, including any sales tax that applies. Payment is handled by Stripe; we never see or store your card details.

Your price is locked. The price of your plan does not change for as long as you stay subscribed to it, monthly or yearly. If our prices go up, the new prices are for new subscriptions. Changing plan, or switching between monthly and yearly, moves you to the current price of what you change to, except that a founding price stays a founding price.

The founding price. The first 50 people to subscribe pay a lower founding price, for as long as they stay subscribed. A founding place is held for you while you are on the checkout page, and given back if you leave without paying. If you cancel, the founding price ends with your subscription, and subscribing again later is at the regular price. If your first payment is refunded, the plan ends straight away and its founding place goes back for someone else.

If a payment fails, Stripe retries it and we email you. Your plan keeps working for 7 days from the first failed payment. If it is still unpaid after that, the plan pauses: nothing is deleted, your reports and account remain, and paying the invoice brings everything back. We email you when your plan pauses, and again when it is running again.

The AI helper and question packs

The plan includes an AI helper under every problem on your reports, with 100 questions in any 30 days. Its answers are directions, not a guarantee: check before you change anything on your site.

If you need more, a question pack adds 50 questions for a one-off payment. It is not a subscription and never renews. A pack’s questions are used only after your included ones run out, and they never expire.

• They need the plan. The helper is part of the plan, so bought questions can only be asked while you have one. If your plan ends they stay on your account, and work again as soon as you subscribe again.
• Refunds work as for any charge. Ask within seven days of buying a pack and we refund it in full, no questions asked. Refunding a pack removes whatever questions from it are still unused.
• Deleting your account deletes them. Unused questions go with the account. If you bought a pack in the last seven days, ask for that refund first.

Changing or pausing your plan

You can change your plan, or move between monthly and yearly billing, from your account page. Before you confirm, we show the exact amount Stripe will charge: the new plan, less the unused part of your current one, charged straight away. If the change costs less than what is left of your current period, nothing is charged and the difference is kept as credit toward your next invoices. A founding price stays a founding price when you change.

A monthly plan can be paused for 1, 2 or 3 months. Nothing is charged while it is paused, and the fixes, the AI helper and monitoring are switched off; nothing is deleted. It starts again by itself on the day you chose, or sooner if you start it again from your account page, and billing carries on from your usual billing day. We email you when it pauses and when it starts again.

Cancelling

Cancel any time from your account page, in one click. It takes effect at the end of the period you have already paid for, and your plan keeps working until then; until that day you can change your mind on the same page. Within 7 days of a payment, though, cancelling refunds that payment in full and ends the plan straight away, and the cancel screen says so, with the amount, before you confirm. We will not ask you why, and there is no cancellation step that requires contacting us.

Refunds

After seven days we do not refund a period already begun, whether it is a month or a year. You can still cancel at any point: your plan runs to the end of the period you paid for, and you will not be charged again. Switching a yearly plan to monthly does not refund the year either; what is left of it is kept as credit toward your next invoices.

Your reports and your data

Reports are permanent and their links are unguessable but not secret — treat a report link as public. What we collect, how long we keep it, and how to have it deleted is set out on our privacy page, which is part of these terms.

Cancelling does not delete anything. Disconnecting Search Console or deleting your account does, on the schedule described there.

Interruptions and mistakes

Kelvix is provided as it is. We work hard to make its reports accurate and to say plainly when we are unsure, but we cannot promise the service will always be available, that every check will run on time, or that every finding will be right. If we get something wrong, tell us and we will correct it.

Because this is a small service sold at a low price, our total liability to you for anything arising from these terms is limited to the amount you have paid us in the twelve months before the claim. We do not exclude liability for anything that cannot lawfully be excluded.

Ending it

You can stop using Kelvix at any time. We may suspend or close an account that is abusing the service, using it against these terms, or charging back payments rather than asking for a refund. If we close your account for any other reason we will refund whatever period you have paid for.

Changes to these terms

If we change these terms in a way that affects you, the date at the top will change and we will email you before it takes effect if we hold an address for you. Continuing to use Kelvix after that means the new terms apply.

Getting in touch

privacy@kelvixai.com. A real person reads it.